Support

Quality
At Delta Digital Video, we are dedicated to our goal of delivering incredible products and services of outstanding value to our customers. We strive to produce high quality, extremely reliable, cost effective products that result in excellent performance and functionality, every time.

Our Quality Assurance, Quality Control, Engineering and Manufacturing organizations have extensive experience with Military, NASA, and FAA level standards. Our Quality Management System is certified to ISO 9001:2008 as well as AS9100C. We bring this same level of excellence, along with our outstanding customer service and support, to all of our products.

Flexibility
DDV produces a wide variety of standard products for aerospace telemetry and communications applications. However, we understand that standard products are not always capable of meeting our customers’ individual needs and have made our services very flexible to accommodate specific project goals. We can work with you to tailor our products to meet the demands of your special applications. You can depend on our expert staff to develop cost-effective, custom solutions to fulfill your unique project requirements.

Warranty
Producing “Zero-Defect” products is our goal. We stand behind our products and warrant them to be free from material and workmanship defects for one (1) year from the date of shipment. Extended warranty programs are available should you wish to continue this protection for additional one (1) year periods. For equipment that is beyond the warranty period, DDV provides fixed price repair service.

If you need to return equipment for repair, please contact us for a Return Material Authorization (RMA) number. The RMA number will ensure that you receive immediate attention and the returned equipment is directed to the proper department.

To receive an RMA number, please contact:
DDV Support
Phone: 215-657-5270
Fax: 215-657-5273
e-mail: ddv@delta-info.com